Position Summary: This individual will assist users with Tier I and Tier II computer issues to minimize the downtime of the organization’s electronic users, which include up to 650 nodes and growing. Primary Job Responsibilities
Assist users via video calls, voice, and face-to-face with questions regarding software applications and operating systems, troubleshooting and assistance via remote software sessions. Monitor access to operating systems. Assist with hardware issues such as printers, workstations, cell phones, etc. Maintain the system for tracking all network documentation and hardware issued. On-call support after work hours as needed. Team rotational basis Other duties as assigned. Personal Attributes Great attention to detail Strong analytical skills Strong verbal and written communication skills Strong interpersonal, listening, and follow-up skills Demonstrated ability to work effectively and positively under short timelines High comfort level working at a rapid pace Capacity to solve problems independently and creatively Skills and Technical Expertise A+ certification or applicable experience Creative problem solving Ability to manage time efficiently and maintain a pace which allows for optimization of this role Proficiency in Microsoft Office365 products and platforms Technical knowledge of Windows and MacOS operating systems Microsoft 365 Administration Microsoft Intune Active Directory + Group Policy Networking + VPN Required Experience A minimum of 4 years of help desk or similar system administration experience Travel Requirements Reliable transportation 1-2 times a year travel to Nebraska Compensation and Benefits Highly competitive compensation package includes health and dental insurance, life and AD&D insurance, flexible spending accounts, health savings account, short and long-term disability, paid time off, Purpose Days off for company partner volunteer opportunities, and 401k with company match . Our Instinct is to CHAMPION Diversity At Instinct, we are as passionate about our people as we are about the pets we call family. We are committed to inclusion, empowerment, and respect. We believe that just like our pets, what sets us apart unleashes our greatest strengths. We thrive on the ability to not only empower people to transform the lives of pets through raw nutrition, but also to empower each other to inspire a culture that celebrates our differences. Our unique approach to pet food is what makes us who we are as a company, and our individual identities are what makes us a successful, innovative, authentic team.